Can both share one workflow?
Yes. A website chatbot can qualify visitors, then hand off to WhatsApp for follow-up.
Platform comparison
WhatsApp Bot vs Website Chatbot
A website chatbot helps visitors while they browse. A WhatsApp bot keeps the conversation going in a channel customers already use.
| Need | WhatsApp bot | Website chatbot |
|---|---|---|
| Lead capture | Great for direct follow-up | Great at the point of website intent |
| Support | Strong for ongoing conversations | Strong for FAQ and pre-sales answers |
| Booking | Strong for service businesses | Strong when connected to booking pages |
| AI knowledge base | Useful with clear limits | Very useful for website content and docs |
Best choice
Use a website chatbot when visitors need help before contacting you. Use WhatsApp when the relationship continues after the first message. Many businesses benefit from both connected to the same CRM.
Which should I build first?
Start where you already lose the most leads or spend the most manual support time.
Start with a written workflow brief
Send the current process, expected result and tools involved. No payment or credentials are required for the first review.